Shipping...
- We deliver within
Malaysia - Your order will be shipped out within 1-2 working days after payment has been confirmed by email/ sms. We strive for our best to ship out your goods on the same day for payment received before 2:00pm. However, this is not guaranteed. (no shipment on 1st Saturday of the month [for poslaju and pos
Malaysia
Pos Laju depends on buyer's destination (normally delivery time frame: 1-2 working days)
OR
Pos Malaysia Parcel Service - (normally delivery time frame: 3-7 working days)
These are estimated delivery time frame only depending on the postal service in your area and we have no control for any delay due to specific reason from the shipping company. Delivery times may vary, particularly during Christmas, Chinese New Year, and other public holiday periods. On your side, in order to avoid delay, please make sure the delivery address have someone to receive the parcel and your contact number is contactable as they might need your help to locate your shipping address.
Suri’s boutique is not responsible for any loss/damage during postal delivery/service. Please make sure the delivery address provided is correct and that the parcel is in good condition (i.e., not wet, no hole leakage on parcel) before you acknowledge receipt. For safety purpose, you can even request to open the parcel and check in front of the despatch before acknowledge receipt. In case of any loss or damage due to delivery please contact related courier company within 48 hour to lodge a complaint. Please contact us immediately for assistant if you find any problem.
Any problem with Pos Malaysia, it's beyond our control. We can only call them to track your parcel. But we don't have the right to take any action. BUT don't worry; we will try hard to help you till you receive the parcel.
Returns...
All products are checked for conditions before delivery. Whilst we use our best efforts to ensure that the product is delivered to you in a perfect condition, however sometimes for thousands over quantity of products, for sure we will not have opened one by one for detailed checking. In these cases, we appreciate your understanding that it is not on purpose. If you are a perfectionist who cannot accept it, please do not order.
If you received a problematic product, please take a picture of it immediately and contact us. We will verify the condition and situation and advise accordingly. If it is our mistake for sending wrong item, size or color, we will arrange to resend the product and the return delivery fee will also be refunded by offering you a credit off your next purchase to cover this reimbursement. Only in case the product was sold out, we will refund the value of product. We make every effort to pack and ship our products carefully and we expect the same consideration. All products that are returned need to be packaged in a similar fashion as when received to ensure damage does not occur. Please check the received products whether are they correct as soon as you received them. Regret to inform that we will not be responsible for it anymore. Also, you must inform us not more than 3 days after receipt of parcel. Excuses after that will not be entertained.
In the event of dispute, suri’s boutique decision shall be final and conclusive.
It is understandable that online shopping has certain risk as per mentioned above. Once again, for those who cannot accept, please do not order.
Finally, we hope that we can trade with RESPECT, HONESTY, INTEGRITY, TRUST, JUDGEMENT, and RESPONSIBILITY. Together we create a more systematic, enjoyable and reliable online shopping experience
Returns...
All products are checked for conditions before delivery. Whilst we use our best efforts to ensure that the product is delivered to you in a perfect condition, however sometimes for thousands over quantity of products, for sure we will not have opened one by one for detailed checking. In these cases, we appreciate your understanding that it is not on purpose. If you are a perfectionist who cannot accept it, please do not order.
If you received a problematic product, please take a picture of it immediately and contact us. We will verify the condition and situation and advise accordingly. If it is our mistake for sending wrong item, size or color, we will arrange to resend the product and the return delivery fee will also be refunded by offering you a credit off your next purchase to cover this reimbursement. Only in case the product was sold out, we will refund the value of product. We make every effort to pack and ship our products carefully and we expect the same consideration. All products that are returned need to be packaged in a similar fashion as when received to ensure damage does not occur. Please check the received products whether are they correct as soon as you received them. Regret to inform that we will not be responsible for it anymore. Also, you must inform us not more than 3 days after receipt of parcel. Excuses after that will not be entertained.
In the event of dispute, suri’s boutique decision shall be final and conclusive.
It is understandable that online shopping has certain risk as per mentioned above. Once again, for those who cannot accept, please do not order.
Finally, we hope that we can trade with RESPECT, HONESTY, INTEGRITY, TRUST, JUDGEMENT, and RESPONSIBILITY. Together we create a more systematic, enjoyable and reliable online shopping experience
